about 2 months ago
Job Title: Business Applications Analyst
Department: Information Technologies
Reports To: Manager of Business Applications
Direct Reports: N/A
FLSA Classification: Exempt
The Business Applications Analyst is a multi-faceted role focusing on driving the development, use, integration, and advancement of DISYS/Signature’s business application framework. This role will work with business users from the DISYS/Signature’s team and field offices to identify process improvement opportunities and to develop system requirements to support current and future needs. The role will be hands on in nature conducting workshops, interviewing users, documenting current and future needs, working with current and potential vendors, and working with application development teams to architect system and application structures.
This position offers a competitive base salary, to be determined based on the candidate and his/her background and experience. Our benefits package includes medical, dental, vision, 401(k), employer-paid short-term disability, voluntary life insurance, unlimited paid time off and more.
Product Ownership & Support
Support and of the lifecycle of the products
Research new add on or replacement products
Measures and drives user adoption
Stays abreast of new product releases and drives upgrades
Maximizes use of existing features within toolsets
Conducts data quality reviews and audits where necessary
Liaison to product vendors
Coordinates support, training, SOWs, overarching problem management and new releases / new functionality rollouts
Works with sales and technical POCs at vendor
Pushes to develop deep relationships inside the vendor with intent to transition them to a partner
Lead all types of projects from system upgrades, product implementations, custom development, and report creation
Provide project management of various resources including IT, DABA, EDM, Training and Development, business users and external vendors and partners
When another PM is used, support that individual where necessary
Business Process and Requirements Management
Learns and deeply understands the business processes in the various units
Aids in and drives the development of process documentation
Provides business analysis on projects and process reengineering
Creates system and product requirements documents
Provide primary SME to users on process questions
Support Help Desk in problem management and basic how to questions
Provide escalated troubleshooting
Assist in vendor interaction for advanced problem management
Build training for Help Desk and other support personnel
Builds test plans
Conducts technical and functional system testing
Coordinates User Acceptance Testing
Works with engineering/developers and vendors to ensure a successful transition of changes into production
Develop user and quick reference guides and job aides
Build recorded training
Provide hands on training where needed
Coordinate with vendor for on site or offsite training
Recommend to management where users need advanced training
Reporting and Analytics
Support basic reporting and analytic activities
Develop reports where possible
Liaise with EDM or DABA for advanced reporting needs
System Configuration and Development
Perform hands on system configuration of SaaS applications
Develop basic queries, macros, scripts, etc. where necessary
The ideal candidate should have:
Undergraduate degree in technology or engineering or an equivalent required. Technology certifications in project management, business analysis or software/database development, etc. are desired.
4 years of graduated experience in business analysis, software support and software development, or equivalent. Staffing, Recruiting or Sales experience is ideal.
Extensive knowledge of business issues and processes as well as IT resources and enabling technologies.
Experience with CRM or Applicant Tracking systems a plus
Developing requirements documents
Developing workflow documents
Developing system design and integration documents
Conducting user interviews and workshops
Creating and following application test plans
Researching software/system product vendors and creating comparative reviews and making recommendations to management
Implementing off-the-shelf products within an organization
Creating training plans for product rollout
Creating product implementation plans
Ability to take initiative and drive projects and results
Ability to effectively manage multiple projects/tasks of varying complexities, meet deadlines and work under pressure
Independent thinker and the ability to utilize critical and analytical skills in problem solving
Superior written and verbal presentation skills
Team-oriented and a desire to engage with others on day-to-day activities
Ability to work within a high velocity, autonomous and demanding culture
Unequivocal commitment to the highest standards of personal and business ethics and conduct
Demonstrated ability to influence others and influence change
Ability to build and maintain relationships
Organizational skills and project management skills
Well-developed interpersonal skills. Ability to get along well with diverse personalities – tactful – mature – flexible.
Ability to establish credibility and be decisive – but able to recognize and support the organization’s preferences and priorities.
Ability to interact with a wide array of users to build relationships. To understand the challenges facing the employees in the field.
Ownership attitude where individual can take on initiatives and drive to completion.
Providing post implementation application support such as big fix, problem resolution, how to questions, etc.
ABOUT DISYS & SIGNATURE CONSULTANTS:
DISYS & Signature Consultants were founded in the mid-1990s with a singular focus: to provide clients and consultants with superior staffing solutions. The companies joined forces in 2021 and now have more than 60 office locations and 4 delivery centers worldwide. The brands have been recognized as industry leaders, including one of the “Best Staffing Firms to Work For,” a leading training and development organization, a top 10 largest IT staffing firm, and the 2nd largest minority-owned staffing company. To learn more about Signature Consultants and DISYS, please visit www.sigconsult.com and www.disys.com.